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Frequently Asked Questions
What features are included in the free plan?
With Ranea.ai’s free plan, you can explore essential features like real-time call reception, AI-powered greetings, and basic appointment booking for mental health and chronic care services. Upgrade to the Professional Plan for advanced customizations, EHR integrations, analytics, and multi-language support.
How does AI improve clinic call handling and appointment booking?
Ranea.ai uses advanced voice AI to answer incoming calls, understand patient requests in natural language, and automate appointment scheduling—24/7. By combining OpenAI’s Whisper, Deepgram TTS, and LangChain conversational logic, Ranea ensures fast, friendly, and accurate support for every patient.
Can I customize the voice assistant for my clinic?
Yes! With the Professional Plan, you can fully customize your AI assistant’s voice, tone, name (e.g., “Sana”), language, and behavior. You can define how it greets patients, what questions it asks, and even restrict it to specific appointment types like mental health or chronic care.
Which third-party tools can I integrate with Ranea.ai?
Ranea.ai supports integration with popular tools like MongoDB for appointment storage, Twilio for call handling, and leading EHR platforms (e.g., eClinicalWorks, Epic, and CureMD). More integrations can be enabled via API or custom development.
Is my clinic and patient data secure?
Absolutely. Ranea.ai follows industry best practices for security. All sensitive data is stored securely, API keys are encrypted in environment variables, and temporary audio files are deleted after each call session. HIPAA compliance support is available for clinics upon request.
